FAQ

No. Ikon Passes require a separate transaction from Tonik Products, Privilege Bundle and Add-on Products.

Yes, Direct to Lift access (DTL) can be added to your 2023/24 pass in person only at the Customer Service desk or at one of our multiservice counters.

Yes, the resort charge option can be active and deactivate directly in your profile on IkonPass.com.

Yes, you can defer your 2023/24 pass to the 2024/25 season with the Adventure Assurance before December 14, 2023. You can request a deferral directly in your profil on IkonPass.com.

To access the student discount (18+), you must select the Adult option and follow the instructions. The discounted rate will be applied upon verification of your student status with our trusted partner SheerID, while in checkout. No need to use a promotional code.

No. Youth aged 17 and under have access to the youth rate without having to validate their student status.

Yes. A new card will be mailed to Ikon Pass, Tonik and Latitude pass holders. This card will allow, just like previous years, access to the various discounts and privileges if applicable. Meanwhile daily tickets can be picked up on site via the printing kiosks or at the counter.

No. This technology allows you to reuse the same card from year to year unless otherwise specified by Tremblant or Ikon Pass. The information will be sent to you when you purchase or renew your pass or card.

RFID stands for Radio Frequency Identification. This technology allows the gates installed at the base of the lifts to read the content of a pass or ski ticket using a signal emitted by the gate. Without having to take the card out of your clothes, regardless of the temperature, the signal emitted by the gate allows you to open the barriers when you pass.

The speed of access to the lifts and the user-friendliness of the automatic detection of the card while leaving it inside the garment are the main advantages.

The card should be placed on the left side of your top garment. Make sure the card is free of any other interfering item such as a cell phone, packet of gum or others. Other cards such as credit or debit cards do not create a problem because they are not compatible with the lift gates. No problem with magnets either as information is not stored magnetically. However, the card should not be pierced other than the original hole as this could damage the antenna.

If the access door does not open, step back slightly and try again by bringing your card closer to the reader. Otherwise, an employee will come to you.

An agent is in charge of authentication. During your visit, he will see your photo, your name and the type of subscription you have on his screen.

Holders of Express Line access will have to go through 2 gates; the first will detect the Express Line access and the second, the validity of your subscription or ticket.

Yes, gates will be installed at the following lifts:

• Flying Mile
• Express Gondola
• TGV
• Duncan Express
• Expo Express
• Lowell Thomas Express
• Edge
• Le Soleil

RFID cards only contain a number associated with each unique user profile. No personal or additional information is stored there.

Go to customer service or contact our call center to get a new one and deactivate the lost card.

No. Only access to the ski lifts uses this technology. Validation of alpine hiking access is carried out by the mountain patrol. Summer access to the mountain either by gondola or the Flying Mile lift for the luge activity and Tonga Lumina will also require an RFID card.

Tremblant supports the development of new skiers through its participation in various programs of the Association of Quebec Ski Resorts. Since the 2022/23 season, the focus has been on these initiatives such as the My First Day packages and MON Tremblant program. Tremblant is proud to contribute to the development of the next generation.

The Flaik™ GPS offers real-time tracking of the wearer and lets you know precisely where your kid is on the mountain. Skiers and snowboarders can access their daily statistics on Internet. Complimentary for kids 12 years old and under in most programs and lessons with Tremblant Snow School. The lightweight hard cased GPS is attached with a band above the ski boot.

Daily Statistics on Internet
Create your profile at flaik.com using the information handed out after your lesson and easily access interesting stats from your day on the hill or your ski vacations:

• Total vertical elevation
• Traveled distance
• Maximum and cruise speed
• Time spent on the mountain
• Trails visited

Share your results on your favourite Social Media Networks like Twitter, Facebook, Youtube, MySpace, etc

Tee times must be booked online or by phone at 1-866-783-5634.

Yes. All you need to do is book your tee time at regular price. Your credit card won't be charged. However, you must respect the validity period (Sunday to Friday). Hand your T-Golf ticket on your arrival at the golf course.

Reservation can be cancelled without penalty 24 hours or more prior to your tee time:

• directly from your online booking account, under Current reservations.
• by phone at 1-866-783-5634, every day from 9 a.m to 5 p.m.

Cancellation, modification, or no-show within 24 hours will be subject to a penalty. The full amount will be charged on the credit card given at the time of booking. The amount will be based on the walk-in rate (taxes are not included).

Royal Canadian Golf Association’s rules apply unless modified by local rules.

• Out of bounds: Please drop from point of entry (red stake rule). 1-stroke penalty.
• Free drop away from marked trees.
• No more than foursomes at all times.
• Be courteous.
• Please repair ball marks and replace divots.
• Please keep golf carts on paths around tees, greens and par threes.
• According to the Quebec Act respecting liquor permits, only alcoholic beverages purchased at the golf’s snack bar or mobile canteen can be consumed on site.

Specific to Le Diable golf course

• Out of bounds: No out of bounds on Le Diable.
• Par 3 – Drop Areas:
  • Hole 3: to the right of the hole, in front of the yellow tees.
  • Hole 6: over the lake, on the right side.
  • Hole 14, ladies: in front of the yellow tees.

Specific to Le Géant golf course

• Out of bounds: For Le Géant golf course, numbers 11, 12, 13 and 17, on the left side defined by white stakes.

• Children of all ages are welcome if they are accompanied by an adult.
• Group lessons, however, are available to youths aged 14 and over.
• Youths aged 16 and over can play the course on their own and drive the cart.

• Polo or mock neck
• Pants or bermuda or skirt for woman
• Spikeless or casual golf shoes

Soft studded shoes or running shoes. No metal studs are accepted on the course. The golfer will be charged $15 per shoe pair to have metal studs changed before accessing the golf course.

Yes, the clubhouse has changing rooms and showers for you to use. However, towels are not supplied. Head to the golf’s boutique to rent available lockers for the season: a small locker costs $100 and a tall one costs $150.

The player assistance, or Marshall, is a person moving across the golf course and present at all time to answer players’ questions and supervise the golf course, while making sure teams are on-schedule and not delaying others’ tee time.

A guest can join a team as a spectator for $15. No reservation needed for a spectator.

Food and beverages that were not purchased at the clubhouse are forbidden on the course. Tremblant Golf reserves the right to expel offenders. Food and beverage services are available at the clubhouse and a cart moving around the court also offers the service.

The golf’s rules about the allocated time to play will be applied at all time by the Club’s employees.

Who has priority on the course?
Can my foursome get pass a slower one? All groups (from a player alone to a foursome) must respect the game speed and the interval of time between them and the preceding group. All groups losing time over a hole or who lost a clear hole should invite the next group to pass up front, if it is waiting.

Of course. You can join an incomplete foursome or play alone, if no other foursome arrives for a tee time. Tremblant Golf reserves the right to add a player to any incomplete foursome.

The group representative must head to the golf boutique at least an hour before the first tee time.

Courses’ daily seeding, aeration and maintenance can be made at all-time during the day.

Golfers who desire to continue playing after the 18th hole can buy an additional tee time for $39 per player (royalty and taxes extra) for all age categories. The additional tee time must be played on the same course, the same day. It can only be bought at the clubhouse.

Drop off your personal belongings or equipment in one of our lockers located in strategic locations on the mountain, and enjoy peace of mind as you head down the slopes or hit the après-ski! Two options are offered:

• Seasonal locker rental
• Temporary locker rental (one day or more)

• Le P'tit Caribou
• Le Westin Tremblant
• Ricochet Café & Terrasse

See pedestrian village map

• Café Johannsen
• Chalet des Voyageurs
• Le Grand Manitou
• Parc Plage
• Place St-Bernard front desk (Deslauriers/Johannsen hotels)

See pedestrian village map

Some hotels offer adaptations. For more information, please reach a Tremblant's specialist at 1-888-738-1777.

The ski ticket for the accompanying person is free with the purchase of a paid ticket for a person with reduced mobility/handicapped, on presentation of the official card.

Our Mountain for All package including tandem-ski or dualski rental is aimed for people with impaired mobility and for skiers or riders with special needs. View details and fill out online reservation request form.

• Dogs are welcome in the pedestrian village and on the mountain in the summer, except in certain preservation areas of the park (Parben, Johannsen and Sommets trails). Please refer to signs on the mountain.
• They are also welcome in the Panoramic Gondola and Casino Express Gondola during the summer and fall.
• Dogs are not accepted on the mountain during the ski season.
• They must be kept on a leash at all times (3 meters max.) and you must pick up your pet’s droppings and dispose of them hygienically.
  
• Don’t leave your pet in the car. Note that the Criminal Code of Canada prohibits leaving your pet in a car for a long period of time during extreme cold or heat.

• Dogs are allowed in the Panoramic Gondola lift and Casino Express Gondola lift in summer and fall only. They cannot board the Cabriolet and the Flying Mile lift and cannot enter Le Grand Manitou.
• Note that your dog must be kept on a leash at all times (3 meters max.) and that some trails on the mountain are not accessible with your pet (Parben, Johannsen and Sommets sections, which are located in the park's preservation zone). Please refer to signs on the mountain.
• You must pick up your pet’s droppings and dispose of them hygienically.

• If you take your dog to Tremblant, you can walk it in the village as long as it is kept on a leash (3 meters max.) and you pick up your pet’s droppings and dispose of them hygienically.
• Some stores welcome dogs, but it is important to enquire before entering with your animal. If you do not obtain verbal authorization and still wish to enter the store, do not leave your dog tied outside and alone. Make sure someone looks after it.
• Restaurants and food markets are governed by the MAPAQ and must comply with the hygiene and sanitation code. Thus, they cannot accept dogs, inside or on terraces. Only identified service and guide dogs are accepted in these establishments.
• Do not leave your pet in the car: note that the Criminal Code of Canada prohibits leaving your pet in a car for a long period of time during extreme cold or heat.

Some Tremblant hotels accept pets under certain conditions. Please enquire with the establishment directly in regard to its pet policy.

When travelling to Canada, you'll want to make sure you have the proper Canada travel documents for you and all members of your family travelling with you to prove you have the legal right to enter the country.

Everyone from every country arriving in Canada by air, land and sea needs a passport or equivalent travel document. U.S citizens can use other valid travel documents such as a NEXUS Card, a U.S. Passeport Card or an Enhanced Driver’s License (EDL).

If you are travelling with children, you must carry required identification documents for each child under 18 years old.

Divorced parents who share custody of their children should carry copies of the legal custody documents. Adults who are not parents or guardians must have written permission from the parents or guardians to accompany the children. When travelling with a group of vehicles, parents or guardians should travel in the same vehicle as the children for border crossing.

Visitors are allowed to bring certain goods as part of their "personal baggage", but some products are limited (such as cigarettes and alcohol) and, in some cases, prohibited by Canada Customs.

You may or may not need a temporary resident visa to visit Canada, depending on your citizenship. However, even if you are exempt, there is important information you need to know before you plan your trip.